Terms and Conditions
At Hey Moon we have full confidence in the products we provide and our customers' satisfaction is our priority.
However, if for any reason you are not happy with your purchase, or if the item is faulty, we can provide a refund or exchange.
If the product you are wanting to return is in its original condition, we are happy to provide a full refund as long as the following requirements are fulfilled.
The item you are returning is received by Hey Moon within 30 days of the dispatch date;
Items are unused, unwashed and are returned in original condition and packaging.
If the above requirements are fulfilled, please follow the steps below to arrange your return.
Contact firstname.lastname@example.org with your request. Please include your order number and reason for your request and we can assist you with your needs.
Once we have approved the return/exchange, we recommend using a tracked postal service, as we are not responsible for any goods lost in transit. Please send to: Hey Moon, PO Box 75, Mt Nebo, Qld 4520, unless instructed differently in email correspondence.
Hey Moon is only responsible for postal costs if the incorrect item is received or is faulty. If you have changed your mind or selected the wrong item for your needs, you are responsible for postal costs.
Once your return is safely in our hands and is seen to be in its original condition, we will complete the transaction and monies will be returned to your account.
If you would like to cancel your order, please email email@example.com with "Order Cancellation" as the Subject. If your order has not yet been dispatched, we will follow it up for you.
Hey Moon is pleased to offer customers in Australia a flat-rate delivery cost of $10 for orders up to 5.0kg. For heavy orders of 5.0kg - 10kg the cost is $20.
For International customers the standard delivery cost for packages up to 5.0kg is $20. Please contact us to request a delivery quote for packages greater than 5kg.
We ♡ Locals
If you live locally to the Samford Valley and Mt Nebo Qld region, send us a message with "Local Pick-up" in the notes box of your Cart to see if we can organise a local collection for your order. We will contact you to arrange this, and refund your shipping, if applicable.
Thanks for shopping local!
When you purchase something from our store, as part of the buying and selling process, we collect the personal information you give us such as your name, address and email address. At Hey Moon we guarantee to never disclose, rent, sell or exchange any of the gathered information.
With your permission we may send emails about our store and promotional updates but we promise not to spam too often!
Hey Moon will only collect your details required to effectively complete your transaction. Your data is stored through Shopify’s data storage, databases and the general Shopify application. They store your data on a secure server behind a firewall.
If after you opt-in, you change your mind, you may withdraw your consent for us to contact you, for the continued collection, use or disclosure of your information, at anytime, by contacting us at firstname.lastname@example.org
or mailing us at:
PO Box 75
Queensland AU 4520